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  Your contract is with Lappitude Oy (Business ID 3526662-6), Pirkkakatu 2 D 5, 96200 Rovaniemi, Finland.

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  Experiences are guided activities such as Northern Lights hunting, snowshoeing, ice fishing and hiking, booked and confirmed online. They are offered as private tours for your group only or as small group tours shared with other guests.

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  Packages are multi-night stays that combine accommodation with activities and other services, booked through an enquiry and confirmed in writing.

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  Some services, such as certain safaris and accommodation from other providers, are delivered by trusted local partners. We choose them carefully and remain your point of contact.

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  Anything we agree with you in writing, such as a package quote, forms part of your booking. If it differs from these terms, the written agreement applies.

3.1 Experiences

Booking and price

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  Book through the calendar on our website. The price is shown in euros and includes Finnish VAT.

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  Private tours have one price for the whole group. Small group tours are priced per person. Children count as participants.

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  Northern Lights tours can be booked until 14:00 on the day of the tour. Other tours close at 20:00 the evening before. All times are Finnish time.

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  Please check your details before you confirm. You will receive a confirmation email with your booking reference.

Payment

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  Pay now: pay securely online by card, Apple Pay or Google Pay. Payments are processed by Stripe. Your booking is confirmed once the payment succeeds. Your spot is held for about 30 minutes while you pay, then released if payment is not completed.

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  Pay on site: when this option is offered, your booking is confirmed straight away and you pay your guide at pickup, before the tour starts, by card or cash.

What's included

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  An expert local guide who speaks English and Finnish

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  Equipment listed in the activity description

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  Safety briefing and instructions

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  Food and drinks only where the activity description says so

Pickup

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  We pick you up from your accommodation in the Rovaniemi area. Your exact pickup time is confirmed based on your location.

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  Pickups within 10 km of Rovaniemi city center are included. For small group tours, a €30 fee applies to pickups further out.

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  Please be ready at the agreed pickup time and keep your phone on, so your guide can reach you.

3.2 Packages

Quote and confirmation

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  Send an enquiry through our website or email sales@lappitude.fi. We reply with a written quote, usually within one business day.

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  Your package is confirmed when we have received your deposit and sent you a written confirmation with your payment schedule.

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  A detailed itinerary, meeting points and contact details are sent before your arrival.

Deposit

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  Our villas (Villa Tolonen and Villa Manhattan): a deposit of 10% of the package price is due at booking. The deposit is non-refundable.

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  Accommodation from other providers: we pay the provider in full when you book, so the full accommodation cost is due at booking, together with a 10% deposit on the rest of the package. Whether the accommodation cost can be refunded depends on the provider's terms, which we state in your quote.

Balance in monthly instalments

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  The remaining balance is split into equal monthly instalments, due on the last day of each month.

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  The final instalment is due on the last day of the month before your arrival. For example, if you arrive on 13 February, the last instalment is due on 31 January.

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  If you book in the same month as your arrival, the full price is due at booking.

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  If an instalment is not paid on time, we send you a reminder. If it remains unpaid, we may cancel the package, and the cancellation terms in section 4.3 apply.

Payment methods

Pay by bank transfer against our invoice, or through our secure online payment link, which accepts cards, PayPal and the other methods shown on the payment page.

Price guarantee

Once your package is confirmed, its price will not change, unless taxes or government charges change or you ask us to change your package.

4.1 How to cancel

Tell us in writing by email to sales@lappitude.fi or by WhatsApp +358 40 359 1660. Include your booking reference. Your cancellation takes effect when we receive it, and all times are Finnish time.

4.2 Cancelling an experience

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  No refund is given if you leave an activity early.

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  Refunds go back to the payment method you used. They usually show on your account within 5 to 10 business days, depending on your bank.

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  If you chose Pay on site and cannot come, please let us know as early as possible so we can offer your seats to other guests.

4.3 Cancelling a package

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  We deduct the cancellation fee from what you have already paid and refund the rest. If you have paid less than the fee, we invoice the difference.

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  The 10% deposit counts towards the cancellation fee and is never refunded on its own.

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  Accommodation from other providers is refunded only as far as the provider's terms allow, as stated in your quote.

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  If unavoidable and extraordinary circumstances at your destination, such as a natural disaster or official travel restrictions, prevent your package from going ahead, you can cancel without a fee and we refund what you have paid.

4.4 No 14-day right of withdrawal

Under the Finnish Consumer Protection Act, the 14-day right of withdrawal for online purchases does not apply to leisure services booked for a specific date. The cancellation terms above apply instead.

5.1 Changing an experience

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  You can change the date, time or number of guests up to 24 hours before the start, if there is space.

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  There is no change fee. If the new booking costs more, you pay the difference. If it costs less, we refund the difference.

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  Changes asked for 24 hours or less before the start are treated as a cancellation.

5.2 Changing a package

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  Ask for changes to dates, accommodation or activities at least 30 days before arrival. We confirm them in writing if they are possible.

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  Any price difference is added to or taken off your remaining instalments. A handling fee of up to €50 may apply to complex changes, and we tell you before you agree.

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  Change requests made less than 30 days before arrival may be treated as a cancellation.

5.3 Transferring your booking to someone else

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  Experiences: free of charge, up to 24 hours before the start.

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  Packages: tell us at least 7 days before arrival. You and the new traveller are both responsible for any unpaid balance and for any extra costs the transfer causes.

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  The new traveller must meet the same conditions, such as minimum age.

5.4 Changes we make

Minor changes

Our guides adapt routes, timing and locations to the weather and conditions on the day, as this is how we give you the best experience. For packages, we may replace accommodation or transport with an option of the same or a higher standard. Minor changes like these do not entitle you to a refund.

Significant changes

If we need to make a significant change to the main features of your booking, we tell you as soon as possible. You can then accept the change, choose an alternative, or cancel and get a full refund.

6.1 Weather

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  Lapland's weather changes quickly, and our guides always put your safety first. They decide whether an activity can go ahead safely, and may change, move or cancel it.

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  If we cancel because of the weather, you choose a new date, another activity or a full refund.

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  Cold, snow, cloud or light rain are part of Lapland and are not a reason for a refund when the activity goes ahead.

6.2 Northern Lights and wildlife

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  The Northern Lights depend on solar activity and clear skies, and animals move freely in nature. Our guides use their experience to give you the best possible chance, but sightings can never be guaranteed.

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  We do not refund a tour that went ahead because the Northern Lights or wildlife did not appear.

6.3 Small group Northern Lights tours with one guest

If a small group Northern Lights departure ends up with only one participant booked, we contact you before the tour to offer a free reschedule or a full refund. If you chose Pay on site, you can instead cancel free of charge.

7.1 Documents

You are responsible for having a valid passport or ID card, any visa you need for Finland, and any other travel documents for everyone in your booking.

7.2 Health, fitness and age

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  Some activities need a basic level of fitness. Please check the activity description and ask us if you are unsure.

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  Guests aged 15 and over book as adults, and younger guests as children.

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  Private tours welcome children of all ages. Small group tours have a minimum age: 8 for Northern Lights hunting, because child car seats cannot be held in a shared vehicle, and 12 for snowshoeing, which is physically demanding.

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  Tell us about any dietary needs or allergies when you book.

7.3 Respect for people and nature

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  Treat other guests, our staff and local communities with respect

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  Keep a safe distance from wildlife and never feed animals

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  Leave no trace: take your rubbish with you and do not remove plants, rocks or other natural items

8.1 Our liability

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  We deliver our services with care and professional skill.

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  Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited under Finnish law.

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  For other losses, our liability is limited to the price of your booking. We are not liable for indirect losses, such as flights, accommodation or other travel costs you have arranged yourself, unless the law says otherwise.

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  We are not liable for losses caused by you or your group, by third parties not connected with your booking, or by unusual and unforeseeable events beyond our control.

8.2 Personal belongings

Please look after your valuables, phones and cameras during activities. We are only responsible for loss or damage to your belongings if it is caused by our negligence.

9.1 Making a complaint

1. Tell your guide straight away, so we can try to put things right on the spot.
2. If the issue is not solved, email sales@lappitude.fi within 14 days of your activity or stay, with your booking reference, what happened, and any photos or receipts.
3. We acknowledge your complaint within 3 business days and give a full answer within 14 days.

9.2 If we cannot agree

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  Consumers can get free advice from the Finnish Consumer Advisory Service (kkv.fi) and take the dispute to the Consumer Disputes Board (kuluttajariita.fi).

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  Consumers living in another EU country can get help from the European Consumer Centre Finland (ECC Finland).

9.3 Law and courts

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  These terms are governed by Finnish law. As a consumer, you keep any protection given by the mandatory laws of your home country.

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  Disputes are settled in the District Court of Lapland. A consumer may also bring a claim in the district court of their home municipality in Finland, or elsewhere where the law allows.

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  Nothing in these terms limits your statutory rights as a consumer, including your rights under the Package Travel Act where it applies.

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  If any part of these terms is found invalid, the rest still applies.

We use your personal data to handle your booking, keep you safe during activities and meet our legal duties. We only share it with the partners needed to deliver your booking and with our service providers, such as our payment provider. Read our Privacy Policy for full details and your rights.

11.1 Emergencies

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  During your activity, call us on +358 40 359 1660.

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  In an emergency in Finland, call 112 for police, ambulance or fire services.

11.2 Changes to these terms

We may update these terms from time to time. The current version is always on our website. Your booking is governed by the version in force on the day you booked.